About Us and Why We’re Hiring
We construct “You Want a Price range,” the most effective budgeting software program round. (However individuals within the know name us YNAB, which is pronounced “why-nab”). For greater than a decade, individuals have been shopping for YNAB after which telling their pals what a distinction it has made of their lives. Google us, or learn a few of our evaluations on the app retailer, and also you’ll see what we imply. We love constructing one thing that actually adjustments individuals’s lives, and now we have a formidable (if we do say so ourselves) ecosystem of apps, reside courses, and stellar assist.
As we wind down 2022 and put together for the brand new yr, we’re in search of tech-savvy, pleasant, Seasonal Buyer Assist Specialists. This can be a momentary, part-time (23-27 hours per week), distant place starting in early November 2022 and going by way of mid-February 2023. If you happen to’re a YNAB consumer already (or keen to be taught!) and are recognized for being useful, affected person, and superior, we wish to hear from you!
We have now one overarching requirement on the subject of becoming a member of our staff—even quickly: our Core Values have to essentially click on with you. If you happen to’re nodding emphatically whereas studying it, you’ll in all probability match proper in!
Different necessities:
- Understanding of, or willingness to be taught, YNAB.
- Tech-savvy. We’re not saying you must know C++, however navigating a number of applications without delay and troubleshooting technical points shouldn’t scare you
- Glorious written English
- Accessible to work 23-27 hours per week, with shifts between 4 and eight hours (together with a Saturday or Sunday)
Extra about our excellent Seasonal Assist Rep…
January is our busiest time of the yr! We obtain hundreds of messages from outdated and new YNABers alike who wish to begin off the yr on the correct foot. We would like you to affix our devoted assist staff to assist us reply every of those messages in a pleasant and well timed method.
You may be the face of YNAB. We’ll prepare you to reply the commonest questions our customers have so that you’ll have the ability to make a distinction out of your very first shift.
You received’t thoughts answering the identical query a number of occasions in the identical shift, as a result of it’s a special buyer every time—one other probability to make somebody’s day.
You’re additionally capable of change gears comparatively shortly. You might reply a number of bank card questions in a row, then effortlessly swap to a direct import subject once you come throughout it.
You handle to exceed expectations even once you ship a special reply than the client hoped for.
You recognize that velocity of response is extraordinarily essential, however you may stroll that fantastic line between velocity and accuracy. You’re a grasp of being direct and pleasant throughout the similar sentence.
You’re a staff participant. You recognize that your efficiency impacts the staff as an entire, and are continually striving to make your self, and thus the staff, higher.
You love taking that one little further step past what’s anticipated. You’re inventive in that approach.
Who You’d Be Working With:
Natalie & Renae are on our assist onboarding staff and shall be your managers throughout your time at YNAB. They’ve the unimaginable privilege of strolling you thru all of the ins and outs of YNAB assist. Together with all the onboarding staff, they’re excited to be proper there with you as you’re employed within the queue. You’ll have many alternatives to ask questions, get suggestions and obtain loads of digital high-fives.
Your staff of fellow seasonal assist reps will possible be a number of the greatest individuals you’ve ever labored with. You might be unfold over the globe, however you’ll come collectively in your Slack (our inside communication platform) channels for a fast whats up earlier than hopping into the queue.
A Day within the Life:
You’re usually scheduled for a 5 hour shift, however issues are busy within the queue this week and you’ve got some flexibility in your schedule, so that you supplied to work six hours immediately. That further hour means much more customers you get to thrill together with your responses.
You begin your shift by checking for any latest updates and bulletins. As soon as caught up there, you shut Slack to attenuate distractions as you head into the queue.
Your first cease is your follow-ups. You had yesterday off, so your teammates took care of most of them, however there are just a few that got here in earlier this morning—together with some from customers letting your final responses solved their points completely, so your day is off to an excellent begin!
Then, new conversations shall be routed to you and also you’ll reply to every one. You’re typically stunned by the complexity of the questions you see, however you’re excited for the problem every one brings. And you may hand off those past your stage, and plan for a while out of the queue to fill in these information gaps.
Right this moment you have got your one-to-one assembly together with your supervisor, so that you pop in your headphones and hop on a video name to speak about your metrics, targets, and a few tough conversations you need a second opinion on.
Earlier than it your work day is over, so that you say goodbye to your staff in Slack, change your Slack standing, and shortly scan your process checklist and calendar for tomorrow. Glad with the day’s work, you shut your laptop computer and transfer on with the remainder of your day.
You’re who we’re in search of if you happen to:
- Are a wonderful self-manager and may meet the efficiency expectations set by your supervisor.
- Can decide to a set schedule of 23-27 hours per week, with shifts between 4 and eight hours (together with a Saturday or Sunday)
- Worth excellence and steady enchancment. On the similar time.
- Have glorious written English.
- Perceive how each assist response is an expression of the YNAB tradition and model.
- Are thought of a stellar communicator.
- Love brightening somebody’s day.
- Can tactfully ship troublesome information and get a thanks for it. You’re that good.
- Get pleasure from rolling with the punches and attempting stuff you haven’t ever completed earlier than.
- Aren’t afraid to ask questions and are available to each 1:1 with matters to debate.
- Are wildly productive and impartial, however a team-player at coronary heart.
- Have a dependable laptop computer or pc for work (a pill or Chromebook received’t fairly minimize it for a number of the applications we use).
Bonus Factors:
- You already use and love YNAB.
- You’ve Buyer Assist expertise.
- You can be found to work someday between 4pm and 10pm UTC.
Pay for this seasonal place shall be $18 USD per hour
YNAB is an equal alternative employer. We consider range of backgrounds, beliefs, skills, and experiences to be crucial to our success and are obsessed with making a welcoming, supportive, and collaborative atmosphere for all staff. All are inspired to use as we proceed to develop a sensible, hard-working, and various staff who love working collectively to construct one thing that issues.
How one can Apply
Please notice that whereas YNAB is absolutely distant, as a result of this specific position is a short-term, momentary place, you need to both reside outdoors the U.S. or reside in one of many following states: Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin. We’re additionally not capable of rent in the UK for this position.
- Write a canopy letter (hooked up as a PDF) introducing your self explaining why this place pursuits you and why you’d be an excellent match. Cowl letters are supposed to promote, so promote us!
- On a separate web page of your cowl letter, reply the next questions (with every response being a few paragraph in size):
- What’s your secret to nice buyer assist?
- What excites you most about this place?
- Inform us a few time once you needed to be taught one thing new to excel at your job.
- What hours of the day be just right for you? What days of the week are off limits?
- As talked about, we’d like seasonal staff who can work from early November (November 7, to be actual) by way of mid-February, please tell us when you’ve got any day without work wants throughout this time.
- Connect your resume as a PDF.
- Deadline for functions is 11:59pm ET on October 1, 2022. Agency. It’s an actual deadline.
We are able to’t wait to listen to from you!
P.S. We’ll ship you a affirmation e mail when you apply. Please add that e mail to your protected sender checklist, to make sure that future emails come by way of. (If you happen to don’t obtain it, please verify your promotions inbox, junk folder, or any filters you might have arrange.)
P.P.S. Please bear in mind that whereas we’ve traditionally saved a gaggle of seasonal assist specialists past the preliminary seasonal time interval, this yr we don’t intend to transform any momentary contracts into everlasting ones. You possibly can count on this position to final not than 16 weeks.
