The FCA is to carry a livestreaming webinar occasion on 31 July to mark the one 12 months anniversary of the Shopper Responsibility.
The webinar will assessment progress on the Responsibility and individuals will have the ability to submit questions earlier than and in the course of the occasion.
The Shopper Responsibility was launched on 31 July 2023 for brand new services and products and launched a requirement for regulated companies to deal with clients pretty at “all levels of the client journey.”
The Responsibility will probably be prolonged to closed merchandise from 31 July this 12 months.
The FCA says the Responsibility has set “the next customary of client safety in monetary providers.”
The seminar will deal with:
- The impression the Responsibility has had in its first 12 months
- Examples of excellent follow and areas for enchancment
- FCA’s priorities for the 12 months forward
Audio system will embrace:
- Sheldon Mills, govt director, customers and competitors, FCA
- Graeme Reynolds, director of competitors, FCA
- Abby Thomas, chief govt and chief ombudsman, Monetary Ombudsman Service
Individuals can submit questions after they register. The FCA plans to make use of the inquiries to form the panel dialogue, it stated. Questions can be submitted in the course of the occasion.
The FCA says the livestreamed occasion needs to be of curiosity to all regulated companies and compliance consultants.
• Registration for the occasion is required.
