Expertise supplier Fiserv is increasing its coaching choices to shoppers by Fiserv College, which launched in Might.
“Many establishments are beneath strain to do extra with much less, which requires a extremely environment friendly and well-trained workers,” Dudley White, president of core account processing options at Fiserv, advised Financial institution Automation Information. Fiserv College provides tech and course of coaching, he stated.
Jay Coomes, chief expertise officer at Intracoastal Financial institution, stated in a launch, “We acknowledge the significance of leveraging our expertise to its full potential and supporting the continued growth of our associates’ talent units.”
Fiserv College provides product certifications following a college 100- to 400-level class construction, White stated. Certification prices are based mostly on the asset measurement of an establishment — which means there isn’t a restrict to the variety of establishment staff who can take programs.
The college provides coaching on each banking core platforms and built-in merchandise from the Fiserv suite, White stated.
Demand for tech coaching
Fiserv College developed from the rising demand for Fiserv’s choices, together with its stay occasions, on-demand programs and consulting companies, White stated.
Earlier than the college launched, greater than 3,700 establishments used Fiserv’s coaching and consulting choices in 2023, White stated. “This quantity is prone to develop with the expanded set of Fiserv College coaching choices, programs and occasions to satisfy the distinctive wants of our shoppers.”
Dudley stated monetary establishments discover that tech coaching will help within the following areas:
- Bringing new staff up to the mark rapidly;
- Conducting large-scale coaching following a merger or acquisition; and
- Supporting workers retention by continued funding in abilities coaching.
Fiserv financial institution shoppers embody Seattle-based WaFd Financial institution, Fort Lauderdale, Fla.-based Evermore Financial institution and Marlborough, Mass.-based Essential Avenue Financial institution.
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