About Us and Why We’re Hiring
We’re YNAB (“why-nab”), a monetary training firm with a budgeting app. We train 4 Guidelines that create a brand new relationship with cash—one the place you’re keen on the way you spend and have fun the way you save. For greater than a decade, individuals have been utilizing YNAB after which telling their mates what a distinction it has made of their lives. Take a look at our group on Fb, TikTok, or Reddit (actually!), or learn a few of our app critiques, and also you’ll see what we imply. We love constructing one thing that has an enormous constructive influence on individuals’s lives, and now we have a powerful training ecosystem that features reside courses, to not point out stellar help (if we do say so ourselves!).
Talking of our superior help crew, January is our busiest month! We obtain 1000’s of messages from skilled and new YNABers who need to have an excellent begin to the brand new yr. So, we’re searching for tech-savvy, pleasant, Seasonal Buyer Help Specialists to assist make that occur. This can be a non permanent, part-time (23-30 hours per week paid at $18 USD per hour), distant place starting early November 2023 and ending mid-February 2024. For those who’re identified for being real, proactive, and a transparent communicator, we need to hear from you!
Now we have one overarching requirement in terms of becoming a member of our crew—even briefly: our authentic Core Values Manifesto has to actually click on with you. For those who’re nodding emphatically whereas studying it, you’ll in all probability match proper in!
Necessities (these are actual, precise necessities)
- Willingness to make use of and be taught YNAB
- Glorious written English
- You’re accessible to work our required schedule:
- A complete of 23-30 hours per week, starting November 6, 2023 and ending mid-February 2024.
- Your weekly hours might be cut up throughout 4-8 hour shifts for 4-5 days per week, and every week you’ll must work a Saturday or Sunday.
- Please observe that though we’re totally distant, we do have some location restrictions for this non permanent position—we will solely rent individuals who reside both:
- Within the U.S., in one of many following states: Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.
- OR, in a rustic that’s not the U.S. or the UK.
A Little Bit Extra About Us:
We reside our Core Values on daily basis at YNAB, and we imply it once we say we’re an equal alternative employer. We consider {that a} variety of backgrounds, talents, beliefs, and experiences is important to our success, and we’re captivated with making a welcoming, supportive, and collaborative setting for all staff. All are inspired to use as we proceed to develop a wise, hard-working, and numerous crew that loves working collectively to construct one thing that issues.
We additionally work actually arduous, collectively, to make working at YNAB a tremendous expertise, and we’re (humbly) proud to have acquired a lot of Fortune’s “excellent spot to work” awards during the last a number of years. Now we have a crew filled with really distinctive individuals—the sort you’ll be excited to work with. We’d like to let you know about just a few of them!
Dela (she/her/hers) is our onboarding crew chief and might be your supervisor throughout your time at YNAB. She and a talented crew of trainers and specialists will train, information, and help you, making certain you are feeling assured every day. You’ll have a lot of alternatives for questions, suggestions, and celebration!
Your crew of fellow seasonal help specialists will possible be among the greatest individuals you’ve ever labored with. You’ll get to know of us from throughout the globe and be taught with them by means of collaboration.
The help crew might be your friends, and also you’ll have alternatives to each have enjoyable with and be taught from them.
All of us can’t wait to satisfy and be taught from you, too!
Now again to you, our new Seasonal Buyer Help Specialist…
You’re passionate about becoming a member of our devoted help crew. You’ll assist us reply each message in a approach that’s pleasant, well timed, and correct.
You’ll be the face of YNAB. We’ll train you how one can reply the questions YNABers most frequently ask. You’ll really feel assured even in your first dialog!
You don’t thoughts answering the identical query many instances in a single shift. Every new buyer is an opportunity to brighten somebody’s day!
You’ve gotten a knack for swift transitions, switching between subjects with grace.
You exceed expectations even when your reply isn’t what the client hoped for. You possibly can artfully mix directness and friendliness in a single sentence.
You recognize that pace of response is essential. And, you steadiness pace with accuracy and giving a personalised expertise each time.
You self-manage properly, figuring out your contributions influence the entire crew. You frequently pursue progress and connection for your self and your crew.
You might be humble in figuring out what you don’t but know and also you search assist when it’s wanted. You retain an open thoughts and invite suggestions.
You like taking that one little additional step past what’s anticipated. You’re inventive in that approach and revel in delighting others.
You’re who we’re searching for in case you:
- Can decide to a set schedule of 4-5 work days per week (together with at the least one Saturday or Sunday) for a complete of between 23-30 hours per week (with shifts between 4 and eight hours)
- Have a dependable laptop computer or laptop you should utilize for YNAB work (a pill or Chromebook gained’t fairly minimize it for among the packages we use)
- Are a productive and impartial self-manager who can meet the efficiency expectations set by your supervisor
- Are thought of a wonderful communicator in written English
- Are digitally fluent, which implies you’re snug studying and navigating a number of packages directly and making use of your curiosity to be taught new methods and troubleshoot technical points
- Can embody YNAB’s values in your interactions with prospects and your teammates—and perceive that each help response is an expression of the YNAB tradition and model
- Worth excellence and steady enchancment—on the similar time
- Are curious and revel in making an attempt stuff you haven’t carried out earlier than
- Can tactfully ship troublesome information and get a thanks for it (you’re that good!)
- Aren’t afraid to ask questions and are available to each one-on-one along with your supervisor with subjects to debate
- Love brightening somebody’s day!
A Day within the Life:
At present, you’re scheduled for a 5 hour shift. You recognize that about 75% of your day might be invested in delighting prospects and about 25% might be invested in private progress and crew connection.
Earlier than you leap into what we name the “queue” to reply to YNABers, you begin by checking for updates. Any bulletins or adjustments? Any candy emojis to put down in celebration of a teammate’s success?
When you’re caught up, you shut Slack to reduce distractions and head into the queue. You set your self to Obtainable and get routed conversations one after the other. Some are chats with YNABers, and others emails. Some are reside, some asynchronous. Some are new and a few are ongoing conversations. You reply with care to every one, otherwise you move it alongside to specialists. When a query is difficult otherwise you really feel uncertain, you already know a educated crew is there to help you.
As you’re employed within the queue, you drink loads of water and take breaks. After your first stretch break, you start to see replies from of us you wrote to earlier in your shift. You chat reside with them and wrap up conversations with open points. As you go, you get a lot of thanks from YNABers whose lives you’re impacting for the higher.
Outdoors of the queue, you analysis our information base and advertising and marketing web site to degree up your studying. You discuss what you found throughout an impromptu hangout with teammates. And, you share current trip pics! (So enjoyable!)
At present you even have your weekly one-on-one assembly along with your supervisor. You hop on a video name along with her and may’t wait to speak a few new podcast you’re obsessive about! After catching up, you examine in in your objectives and get teaching on difficult conversations.
Earlier than you already know it your work day is over! You say goodbye to your crew in Slack, change your Slack standing, and do some fast planning for tomorrow. Happy, you shut your laptop computer and transfer on with the remainder of your day.
Apply
- Apply beneath by 11:59pm ET on Saturday September 30, 2023.
- Connect a PDF cowl letter. In your cowl letter, please:
- Introduce your self and clarify why you’d be an amazing match. (Please restrict this to 1 web page at most.)
- Then, on a brand new web page, please reply these questions:
- What attracted you to this place? (This isn’t about what attracted you to the software program.)
- What’s your secret to nice buyer help?
- Inform us a few time you needed to be taught one thing new to excel at your job.
- Have you ever ever made a mistake in dealing with a buyer concern? What did you be taught?
- What hours of the day give you the results you want? What days of the week are off limits?
- We’d like seasonal staff who can work from November 6, 2023 by means of mid-February 2024. Do you will have any day off wants throughout this era?
- Connect a PDF resume.
- Although we all know it’s customary in some areas, we’d desire it in case you didn’t share a headshot wherever in your software supplies. Thanks!
We’ll ship you a affirmation electronic mail when you apply. Please add that electronic mail handle to your protected sender record to make sure future emails from us come by means of. (For those who don’t obtain it, examine your promotions inbox, junk folder, or any filters you’ll have arrange.)
Our objective is to make the recruitment and hiring course of as accessible as potential. If we may also help you with an accessibility want, electronic mail us at lodging@ynab.com and point out within the topic line that you simply’re making use of for the Seasonal Buyer Help position. (Please observe that we will solely reply to messages associated to lodging.)
We’re excited to listen to from you!
P.S. Please bear in mind that whereas we’ve traditionally stored a gaggle of seasonal help specialists past the preliminary seasonal time interval, this yr we don’t intend to transform any non permanent contracts into everlasting ones. You possibly can count on this position to final a most of 16 weeks.
