Like so many trendy companies, our crew at Double the Donation has needed to navigate the identical obstacles of adapting to speedy business adjustments, rising a enterprise in occasions of financial uncertainty, and constructing a constructive work tradition whereas adapting to a hybrid work surroundings.
Happily, we’re proud to announce we’ve greater than exceeded on all of those fronts, and we need to pull again the curtain a bit to share our secret to forging a dependable, loyal, and engaged crew: peer-to-peer recognition.
How Double the Donation Makes use of Peer-to-Peer Recognition
In 2020, our enterprise went distant after which ultimately transitioned to a hybrid surroundings. Throughout this time, we additionally made leaps and bounds in increasing our crew and exploring new methods we might enhance our merchandise and buyer expertise.
However there was a query: how might we make new workers really feel like part of the Double the Donation crew after they solely see their co-workers for a couple of minutes a day on-line? And what about sustaining relationships with workers employed beforehand?
The reply? Peer-to-peer recognition.
With a peer-to-peer recognition technique, all crew members have the facility to achieve out to and recognize one another for a job nicely finished. Plus, with our use of eCards and public appreciation, we made certain everybody will get the popularity they deserve instantly whereas additionally sharing their accomplishments with the entire crew.
Right here’s how we did it:
Use eCards that spotlight particular firm values.
eCards are the right format for reinforcing the values we need to instill in our crew. After partnering with the eCard platform eCardWidget, we created a collection of eCards that spotlight the behaviors we need to encourage in our crew:
When workers ship an eCard, they’ll select between eight designs, every representing certainly one of our values. This helps information them in sending significant eCards to at least one one other, making a cohesive peer-to-peer recognition system.
Via eCards, we commonly reinforce our values at Double the Donation and have a good time workers following them, encouraging extra workers to observe go well with. With this technique, we’ve cultivated a crew that treats shoppers respectfully, acts with urgency, is open to new concepts, and always strives to enhance.
Staff add their customized messages.
After selecting what worth to acknowledge a fellow worker for, our crew members simply click on on the eCard they need to use and fill it out.
Together with recognizing a selected worth, workers add a private message. Although that is elective, we extremely encourage workers to share the particular actions the crew member they’re recognizing took. This manner, the worker being acknowledged is aware of precisely what they did that was appreciated and shall be motivated to proceed doing it into the long run.
Additionally, discover the checkboxes proper above the button to ship the eCard. We make certain all eCards have a duplicate despatched to our management and crew directors. This ensures management is conscious of the constructive actions workers take day-after-day and permits us to take our subsequent step in appreciating our crew.
eCards are introduced at all-hands conferences.
As soon as a month, we host an all-hands assembly. This assembly goes over varied enterprise updates from every crew and ends by sharing our “Bravo Board,” which is a collection of digital slides displaying among the finest eCards despatched that month.
This technique ensures that everybody on the Double the Donation is conscious of the great work your complete crew is doing. For crew members who work in numerous departments or fully from dwelling, this offers them a glimpse into what different crew members are doing and the way necessary their work is.
Plus, publicly recognizing crew members creates the perfect form of suggestions loop. Staff who need to be acknowledged will work tougher to go above and past to get acknowledged, and workers who see how glad their friends are about being appreciated will proceed to acknowledge much more crew members. Everybody works tougher, and everybody will get appreciated!
How Peer-to-Peer Recognition Has Impacted Double the Donation
It’s straightforward to get disconnected while you solely see your co-workers in particular person just a few occasions a day. However we’ve discovered that peer-to-peer recognition fills within the gaps. Workforce members are all the time looking out for methods they may also help others and take further discover of the methods others assist them.
Since implementing our new peer-to-peer recognition technique, Double the Donation has seen:
- A 25% enhance in general worker engagement, with a big rise in inter-team interactions.
- Staff ship out a mean of fifty eCards per 30 days, demonstrating how eCards have energized a vibrant tradition of peer-to-peer recognition.
- 95% of workers have acknowledged one other crew member or been acknowledged themselves by way of the eCard program.
However numbers are just one method to measure the impression peer-to-peer recognition has had. Double the Donation’s president Adam Weinger had this to say concerning the enhancements the corporate’s seen since adopting our new technique:
We strongly imagine in our firm values and all the time need to have a good time workers who observe them, particularly when it means going the additional mile. Our peer-to-peer recognition technique has given us another avenue to share our values with your complete crew and focus on how a lot of a distinction following them makes for our enterprise.
Adam Weinger, Founder and President
It’s not simply management who appreciates this strategy to peer-to-peer recognition, both.
It’d sound like an exaggeration, however the eCards and Bravo Board system actually give a chicken’s eye perspective of the entire crew. I get to see what the gross sales crew is doing, what’s taking place in buyer success, the superb stuff the product improvement crew has made. Even alone crew, it’s nice ensuring everybody will get acknowledged, and it actually brings us collectively.
Julia Beltran, Partnerships Supervisor
Everybody with the ability to shout out the nice work they see others doing actually emphasizes that we’re a crew. It may be straightforward to get aggressive in the case of gross sales, and seeing all of the methods everybody has contributed reveals how we depend on one another and are all working towards the identical purpose. At Double the Donation, we’ve a worth of supporting excessive performers and making a tradition the place they really feel empowered to do their finest work, and our peer-to-peer recognition program helps us just do that.
Sydney Faye Williams, Supervisor of Gross sales
Takeaways from Double the Donation
At Double the Donation, we all know our crew is certainly one of our most necessary property. We recognize them, and we’ve given them the instruments to understand one another.
We’re happy with the work we’ve finished to construct a supportive, high-performing crew and plan to proceed discovering new methods to strengthen our work surroundings now and into the long run.
